Customer Support

Email: service@zoafvna.com

Phone: +86 18724357770

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST

We generally aim to respond to customer inquiries within 1–2 business days.

For Existing Orders

Include your order number, the email address used at checkout, a clear description of your question or issue, and relevant photos or videos where appropriate.

Orders, Shipping & Tracking

Most in-stock orders are normally processed within 1–3 business days after payment authorization.

Estimated standard U.S. carrier transit is generally 5–12 business days after dispatch.

Shipping methods and applicable charges are displayed at checkout.

Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory and destination.

When tracking is available, please allow approximately 48 hours after shipping-label creation for initial carrier activity.

Delayed or Missing Packages

If tracking has not updated for an extended period or an order is significantly outside the expected delivery range, email service@zoafvna.com with your order number.

A carrier status marked “Delivered” does not automatically prevent you from contacting us about a shipment you cannot locate.

We may ask you to check the delivery area, reception desk, household members, neighbors or the local carrier while the circumstances are reviewed.

Returns & Product Issues

Eligible products may be returned within 30 calendar days after confirmed delivery.

Contact us before sending merchandise. If the return is approved, Customer Care will provide the correct return warehouse address and instructions.

Do not automatically send returns to the business registration address. That address is provided for business transparency and correspondence.

Preference-based returns are generally returned at the customer's shipping cost.

If an item is confirmed damaged, defective, incorrect, incomplete or materially misdescribed, an appropriate replacement, refund or return solution will be provided without requiring the customer to bear the reasonable return cost caused by that issue.

No separate restocking fee is charged for approved eligible returns.

Refunds, Cancellations & Payments

Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.

If approved after inspection, the refund is issued to the original payment method within 1–3 business days after approval.

Payment providers may require additional posting time.

Change or cancellation requests should be submitted within 12 hours after purchase.

Requests cannot be guaranteed once processing, fulfillment, shipment preparation or dispatch has begun.

No separate cancellation fee is charged merely for submitting an eligible cancellation request.

Payment methods displayed at checkout may include major credit cards, debit cards, PayPal or other supported methods. Transactions are processed in USD.

Privacy Requests

For access, correction, deletion or other privacy-related questions, email service@zoafvna.com.

Depending on the request and applicable law, identity verification may be required.